Teamwork: Resolving Conflict Medication Management Recognise problems caused by poor

Recognise problems caused by poor documentation

emotional and social needs

You will learn about the kinds of behaviours that you may encounter and be encouraged to view these behaviours as a form of communication of unmet needs of the person with living with dementia

This course is appropriate for RNs and care staff

Teamwork: Resolving Conflict Medication Management Recognise problems caused by poorCourse Description: Conflict can we difficult to work through, particularly in a workplace. In this short course, you will learn how to recognise conflict, how to deal with it on a 1: 1 basis and when to escalate the issue. Learning Outcomes: After completing this course, participants should be able to: Define conflict and examine why it occurs. Recognise how to deal with conflict on a 1: 1 basis. Identify when to escalate conflict issues. Who is this